Our client, an international company located in Brussels and reachable by public transport, is looking for a customer service representative to start ASAP for a temporary mission of 6 months.
Job description
1. Customer Focus
- Process general customer and potential customer enquiries including lead generation, basic product information, request for product literature, technical and Material Safety Data Sheets as required.
- Sales order entry into computer system, informing customer of stock availability, tracking and, when necessary, expediting orders through the supply chain, including sample orders.
- Work together with credit control to ensure timely collection of accounts receivable.
- Proactively support the Sales Engineers, Management and customers in a consistent manner
Manage small accounts to sales defined criteria.
2. Commercial Awareness
- Forging and maintaining of customer, sales, and other departmental links to promote co-operation, good communication and good customer service.
- Provision of accurate reports, information and other relevant data, communicating account information and activity to Sales Engineers including provision of forecast.
- Participate in CSR and Sales meetings as required to share information, issues and concerns.
3. Quality Standards
- Ensure that the highest appropriate standards of working practice are maintained.
Profile
- Experience in customer service
- Fluency in English is essential, other European langages are an asset
- Knowledge of export and SAP are an asset
- Excellent communication skills, particularly via the telephone
- Flexible, ability to prioritize and to cope with deadlines
- Team worker, who can also work unsupervised under own initiative to high standards
Aanbod
- Experience in a high quality customer service department
- Varied function, working in different customer service departments covering different regions
- Temporary contract of minimum 6 months
- Attractive salary with extralegal advantages
How to apply: Apply online with your CV and motivational letter on our website http://www.jobs4engineers.be/employee/detail_vl.phtml?id=2706 or directly on the address info@jobs4employees.be mentioning the function title and/or reference number.